Privacy Policy
Last updated: 31 October 2026
BB Atelier London respects your privacy. This policy explains what information we may collect when you visit bbateliers.co.uk or contact us about clothing alterations, tailoring or a private fitting, how we use it and the choices available to you.
Who is responsible for your information?
BB Atelier London is the business responsible for handling the personal information described in this policy. The previous version of this policy identified TWISTED OWL LTD as the operating company. For privacy enquiries, contact us at ladybbatelier@gmail.com. The postal contact previously published is TWISTED OWL LTD, 2 Doreen Avenue, London NW9 7NX, United Kingdom.
Information we may collect
- Enquiry details: your name, email address, telephone number and the information you choose to include in a message.
- Garment and fitting details: photographs of garments, requested alterations, preferred appointment times and the location details you choose to provide for a private fitting.
- Website and device information: technical information such as IP address, browser and device type, pages visited and cookie or analytics information, where these tools are enabled.
How we use information
We use enquiry and fitting information to respond to you, assess requested work, prepare estimates, arrange appointments, carry out agreed services and deal with follow-up questions. We may use technical information to operate, protect and improve the website and understand how visitors use it.
We do not currently offer online product sales or take payment-card details through this website. Please do not send payment-card details by email or WhatsApp.
Our legal grounds
Depending on the circumstances, we process information because it is necessary to take steps at your request before providing a service or to perform an agreement with you; because we have a legitimate interest in operating and protecting our business and website; because we have a legal obligation; or because you have given consent where consent is required.
Service providers and sharing
We may share relevant information with service providers who help us operate the website, host and secure it, communicate with customers or understand website usage. These may include website and hosting providers, email and messaging services, and analytics providers such as services made available through Jetpack, Google Site Kit, Hotjar or Burst Statistics when configured on the website. We do not sell your personal information. We may also disclose information where required by law or to protect our legal rights.
International processing
Some service providers may process information outside the United Kingdom. Where this happens, we will take steps required by applicable data protection law to protect your information.
How long we keep information
We keep enquiry, fitting and service records only for as long as reasonably necessary to deal with your enquiry, provide the service, respond to follow-up issues, meet legal obligations and establish or defend legal claims. Website analytics and cookie information are kept according to the settings and retention periods of the relevant tools.
Cookies and analytics
Our website may use essential cookies and, where enabled, analytics or similar technologies to help the site function and understand website use. You can control cookies through your browser settings. Where consent is required for non-essential cookies or analytics, they should only be used in accordance with the applicable consent requirements.
Your data protection rights
Depending on the circumstances, you may have the right to request access to your personal information, ask for inaccurate information to be corrected, request deletion or restriction, object to certain processing, request transfer of information, or withdraw consent where processing is based on consent. To exercise a right, contact ladybbatelier@gmail.com.
You can also complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint.
Children
This website and our services are intended for adults. We do not knowingly collect personal information from children through the website.
Changes to this policy
We may update this policy when our services, website or legal obligations change. The latest version will be published on this page.
Contact
For questions about this policy or the way we handle personal information, email ladybbatelier@gmail.com.